AGENCIES

PEN enables the connection of a large network of Product Providers and Dealer Systems to deliver ultimate flexibility to your Dealers. While the technology makes it simple for Dealers, it can be confusing for the Agent.

Allow PEN Services to help your Agency guide Dealers through the Integrated eContracting process.

Utilize PEN to Increase Your

F&I Sales and Profitability

PEN exists to help Agents increase their Dealers’ F&I product sales through eRating, eContracting and personalized support.

PEN can help Agents prepare and assist their Dealers to manage the change in process through customized setup guides and training tools, among other services.

How We Serve Agencies

Dealer Planning

Incorporate Integrated eContracting into your territory and Dealer planning. PEN can help you discuss integration in simple terms with your Dealers.

Setup Assistance

Your Dealers are supported by their selling system software vendor. But who helps the Agent? PEN can help you become a coach to your Dealers so they can manage their IT and you can focus on increasing product sales.

Agency Support

One day, integration will be a “no brainer.” PEN Services is here to help you beyond the initial Dealer setup. So bring us your problems! We will either help you directly or connect you to the people who can.

key benefits

  • PEN creates industry leading flexibility with 130+ Provider brands on 30+ Dealer Systems
  • Instant and accurate product pricing reduces rating errors and re-writes
  • Dealers can use multiple selling platforms, inside and out of traditional F&I
  • Eliminate DMS forms programming and DMS deal pull into Portals
  • Contracts are automatically registered with the Provider, helping you track every sale
  • Remittance functions remain in the Provider’s control

COMMON QUESTIONS

WHAT IS INTEGRATED ECONTRACTING?

It is a simple way of saying “Menu Integration” but is broader than just menus- or F&I software for that matter.  PEN connects a Dealer’s selling software to a Provider’s System to enable eRating and eContracting, making the Dealer experience easier and more accurate. The Dealer does not have to re-key data between systems and they can also eliminate the need to maintain DMS Forms.

WHO SUPPORTS THE DEALER?

Dealers are always supported by their software vendor.  The functions supported by PEN are embedded in the dealership software.  As PEN works behind the scenes, the Dealer should not even know who we are.  If a Dealer needs to be setup, get training or support, they should always contact their software vendor.  Most situations are resolved on the first call, but if the issue is upstream, the software vendor will escalate through PEN.  An Agent or their Dealers should not have to find technical support on their own.

While PEN is not known to the Dealer, we are here to direct assist Providers and Agents.  In most cases, you just need some assistance to help your Dealer get on the right track.  We can help you help your Dealer.

WHAT DOES THIS COST?

PEN serves our participating Provider customers.  We do not have any setup fees or charges direct with the Dealer.  Providers handle technology expenses in a wide variety of ways and Agents should contact their Product Provider partners to understand their specific situation.

HOW CAN PEN HELP AN AGENCY?

The Agency or Agent should not be the first line of technical support to a Dealer, but sometimes they are (intentionally or otherwise).  PEN can help Agents better coordinate the use of Integrated eContracting. Dealers CAN choose their favorite system and still maintain the benefits of eContracting.  PEN is happy to offer our assistance to Agencies through learning materials, webinars and even customized guides to support the field team.  PEN can help Agents, help their Dealers.

HOW CAN I GET MY PRODUCT PARTNERS ON THE PEN?

Please see the list of PEN enabled Providers on the Dealer System Providers page.  This is a large list, but some Providers do not permit public sharing of logos.  Fill out the contact form below to learn more and engage your Provider partner.

HOW CAN I GET MY DEALER'S SYSTEM ON THE PEN?

Please see the list of PEN enabled Dealer Systems on the Product Providers page.  Fill out the contact form below to learn more and submit a request to engage a Dealer System Provider.

CONTACT US

After learning about PEN, contact us to find out more about how your business can benefit by integrating to our network.

How can we help you?

Assistance Setting Up A Dealer                        Dealer Is Already Setup And Needs Technical Support         Would Like To Get My Provider(s) on PEN         Would Like PEN To Help My Agency Improve Efficiency Through Integrated eContracting